Privacy Policy

This policy explains what data the app collects, why, who we share it with, and how you can delete it. The app is for real estate agents. It helps you reply to and follow up buyers and tenants who message you on WhatsApp.

1. Data we collect

• Account data: your email address and login, or an automatically created trial (guest) login. Managed by Supabase Auth.
• Business data you enter: agency and agent name, city and areas, deal types, currency, office hours, AI training notes, and the properties you add (prices, details, photos, brochures).
• WhatsApp messages: after you link your WhatsApp as a linked device, we process the messages of chats the AI handles: message text, contact names and numbers, and voice notes (converted to text). We need this to write replies and show your leads.
• Voice recordings (optional): if you tap the microphone while training your AI, the short recording is sent to our server, converted to text, and then discarded. We do not keep the audio.
• Photos and files (optional): pictures and PDFs you choose from your camera or gallery.
• Alert settings: the WhatsApp number or Telegram chat where you want to receive handoff alerts.
• App usage analytics: on the Android app we use Google Firebase Analytics to understand how the app is used: which screens are opened and steps such as finishing setup, connecting WhatsApp or adding a property. It collects app interactions, an app-instance ID (a random device/app identifier), device model, Android version, app version, and approximate location (country/city) derived from the IP address. We do not send your name, email, phone numbers, property details or any messages to Analytics. The advertising ID is not collected and ad personalization is turned off.
• Basic technical logs: request times and errors, used for security and to fix problems.

We do not collect your precise location, contacts list, call logs, or advertising ID. We do not show ads.

2. How we use it

Only to run the service: generating AI replies, safe-paced follow-ups, showing your leads and chats, sending you alerts, keeping the service secure, and (with Firebase Analytics) measuring app usage so we can improve the app. We do not sell your data and do not use it for advertising.

3. Who processes it

• Supabase: login and file storage.
• Railway: hosts our server and your separate database.
• OpenAI: message text is sent to write replies; voice recordings are sent to convert them to text.
• Fish Audio: only if voice-note replies are turned on, the reply text is sent to create the audio.
• Google Firebase Analytics (Google LLC): collects the app usage data described above. Google keeps Analytics data under its own terms (Google Privacy Policy, Firebase privacy); event data is kept for up to 14 months.
• Resend: sends account and alert emails.
• Telegram / WhatsApp: only if you turn on alerts to those apps.

Data is sent over encrypted connections (HTTPS). Each business has its own separate database.

4. Photos and brochures

Property photos and brochures are stored under links that are hard to guess but public, so WhatsApp can deliver them to your buyers. Do not upload private documents such as IDs or contracts.

5. Keeping and deleting data

We keep your data while your account is active. You can delete your account at any time inside the app: More → Settings → Delete my account. This deletes your login, AI settings, properties, files, leads and chats, and unlinks your WhatsApp. You can also email webstox.solutions@gmail.com with the subject “Delete my account”; we complete email requests within 7 days. Backups are removed within 30 days.

6. Your customers

You are responsible for telling your own customers that an automated assistant may reply on your WhatsApp number, as required by the laws that apply to you. This app is not made by, affiliated with, or endorsed by WhatsApp or Meta.

7. Children

The app is for business use by adults and is not meant for children under 18.

8. Changes and contact

If we change this policy we will update the date above. Questions or help: WhatsApp +91 84009 02632 (or email webstox.solutions@gmail.com) · Webstrox Solutions.